FAQ & Site Info
Terms of ServiceShipping policy
The packages will be shipped insured and with a tracking number by DHL/Deutsche Post.
The export terms for delivery to persons outside the Germany or the European Union are based on ‘Incoterms 2010’; shall mean the ICC (International Chamber of Commerce) 2010 Rules for the Use of Domestic and International Trade Terms. Where the Goods are supplied for export from Germany, the provisions of this condition shall apply (subject to any special terms agreed in writing between the Purchaser and the Company) and any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, unless there is any conflict, in which case these Conditions shall prevail.
The Goods shall be delivered “ex works the Company’s premises Incoterms 2010 “, unless otherwise agreed in writing.
The Purchaser shall be responsible for ensuring that the Goods comply with the laws and regulations of the country to which it requires the Goods to be supplied and for timely obtaining any required authorization, such as an export license, import license, foreign exchange permit, work permit or any other governmental authorization, even though such authorization may be applied for by the Company. The Purchaser expressly acknowledges and agrees that it will NOT: (i) divert, use, export and/or re-export any Goods contrary to any applicable export laws; and/or (ii) export, re-export, or provide any Goods to any entity or person within any country that is subject to any sanctions; and/or (iv) export, re-export, or provide any Goods to entities and persons that are ineligible under applicable export laws. The Purchaser and the Company shall provide each other reasonable assistance in obtaining required authorizations. The Company shall not be liable if any authorization is delayed, denied, revoked restricted or not renewed and the Purchaser shall not be relieved thereby of its obligations to pay the Company for the Goods.
Delivery to persons in Germany or the European Union will, unless otherwise agreed, be made at the Company’s premises when the Goods are handed over to the Purchaser, its agent or carrier. Partial delivery will be permitted. If the Company agrees to deliver the Goods other than at its premises, the Purchaser shall pay for carriage, insurance and any other delivery costs.
If the Purchaser fails to take delivery of the Goods or fails to give adequate delivery instructions then, without affecting any of the Company’s other rights or remedies, the Company may store the Goods until actual delivery takes place and charge for the reasonable costs (including insurance) of storage. The Company may, after 30 days, sell the Goods at the best price readily obtainable and (after deducting reasonable storage and selling expenses) account for the excess over the Price or charge the Purchaser the amount of any shortfall.
Full refund available within 30 days
Only sealed/unopened Products can be returned and any claim by the Purchaser relating to Products which is based on any defect in material, a failure to correspond to the specification agreed in writing or for non or incorrect delivery (whether or not delivery is refused by the Purchaser) must be notified to the Company within three (3) working days from the date of delivery.
If delivery is not refused, and the Purchaser does not notify the Company accordingly, the Purchaser is not entitled to reject the Goods and the Purchaser will be bound to pay the Price as if the Goods had been delivered in accordance with the Contract.
The packages will be sent insured, with tracking number and proof of delivery as “Weltpaket” by Deutsche Post/DHL. You can research the average delivery time to your country for packages by using this link::https://mailboxde.com/postage-from-germany.html
Packages up to 2 kg (4,4 lb) are sent as Priority Air Mail.
Example: Postage from Germany to the USA
Deutsche Post – Weltpaket:
Faster transportation alternative suitable for larger shipments weighing up to 30 kg (66 lb). Priority shipment includes liability of up to EUR 500 in the case of loss or damage and shipment tracking.
Usual transit time: 6 business days (priority), 10 – 12 business days (economy).